BUILT Network is offering an 8-week tuition free program. Participants that are interested should be able to read and write English.
The objective of this program is to provide customer service skills and computer skills to enable persons in the community employment within the customer service/ administrative/ order desk/ call center environment.
Our primary mandate is promoting consumer/ survivors by empowering them through skills enhancement and employment. This entails identifying and removing perceived and real barriers to the workplace. This is achieved by bringing local employers in and having them participate in the process through guest presentations in the classroom, submissions of course content and the option of hiring graduates of the program.
The program itself is designed with local community businesses input and consultation. Working with community partners, agencies and service providers, this program will provide the technical abilities and customer service skills necessary for the graduates to obtain and retain gainful employment in today’s marketplace. Skills obtained from the program will be directly related to the skills that businesses are looking for in new recruits. We will maintain constant contact with area employers and will modify specifics to suit their needs on an ongoing basis.
We will provide participants with customer service skills that will enable the graduates to relate to customers and clients on behalf of the company. A strong emphasis will be placed on customer relations, as this is what companies have expressed as their strongest trait that they look for in new employees. Letter writing, job interviews, resume preparation and communication skills will be addressed during this program. More...