The Contact Centre Associate Training (CCAT) program is a two-week training program funded by the Niagara Regional Community Services Department and supported by SITEL contact centre in St. Catharines. The CCAT program curriculum was created by BUILT Network in collaboration with SITEL staff. BUILT Network provides the programming with SITEL staff also providing training on site at BUILT Network. SITEL provides workplace tours, as well as interviews and tests program participants at BUILT Network. Successful graduates are offered employment upon program completion at SITEL. This partnership provides BUILT Network the opportunity to collaborate directly with the employer to ensure graduates have exactly the skills the employer is looking for, while program participants have the training and long-term support through BUILT Network. This multi-sector collaboration provides participants who wish to work in a contact centre with specific industry targeted skills to assist them to direct employment in their chosen sector.

Another fine example of how BUILT Network works with employers to offer the best graduates for their specific employment needs.

Contact BUILT Network to see how we can assist your company solve human resources needs today.