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What's New
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Customer Service/Communicaiton Skills Employment Program (CSCSEP)
Next Program: May 17, 2010
Where: 55 King Street, Suite 305, St. Catharines
Located in the CIBC building on King St. and Queen St.
Contact: 905-688-2545
cbt.builtnetwork@cogeco.net
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NNMH Bulletin
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Our Mission
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To empower individuals with personal and professional skills, in a supportive environment, which leads to increased self-esteem, confidence and self-reliance. Working together to build bridges, strengthening communities by developing and maintaining strategic partnerships and improving quality of life through the achievement of goals.
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Organizational Profile
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The BUILT Network Customer Service Representative Program originated in North Bay, Ontario, in May of 2002. The program was developed specifically to provide persons the opportunity to come together as a team to increase workplace skills and ethics. The length of the program is seven weeks and areas that are covered include Personal Development, Customer Service, Personal Sales, Computer Fundamentals, MS Office, and Professional Development.
We have created a program dedicated to ensuring that persons have access to employment. We have proven that our graduates are enthusiastic employees whose dedication and skills are second to none. Employers are coming to our doors now. We have developed partnerships and have graduates employed with such companies as the Royal Bank of Canada, AOL Canada, Sykes Canada, Convergys, Canadian Tire, Ontario Provincial Police, Teletech Canada, and many more.
Our graduates excel in their employment. Their retention rates are higher than average and this is evident by the continued involvement and hiring of graduates by our community employers and partners. This success has lead our program to expansion to six project sites nationally as well as an online bilingual program.
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Featured Partners
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National Network for Mental Health
Funded in part by:
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